Privacy Policy

In terms of the Protection of Personal Information Act 4 of 2013 (POPIA)

1. Introduction

SecuriCage ("we", "us" or "our") respects the privacy of our customers, resellers, business partners, website visitors and other persons whose personal information we process.

This Privacy Policy explains how we collect, use, store, share and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

It applies to personal information processed through our website, customer and reseller portal, e-commerce facilities, communications with us, and our normal business operations.

2. Who We Are and Scope of This Policy

SecuriCage supplies security, anti-vandalism and equipment-protection products through authorised business relationships, including customers and resellers.

Our website and associated systems may provide registered users with access to facilities such as product information, pricing, quotations, orders, account information, documents and other services relevant to their relationship with SecuriCage.

For purposes of POPIA, SecuriCage acts as the responsible party in relation to personal information for which we determine the purpose and means of processing.

This policy applies to information relating to natural persons and, where applicable under POPIA, identifiable juristic persons such as companies and other organisations.

3. Personal Information We Collect

The personal information we collect depends on your relationship and interactions with SecuriCage and may include:

• Your name and surname.

• Business or organisation name.

• Job title, role or function.

• Email address and telephone number.

• Billing and delivery addresses.

• Customer, reseller and account information.

• Portal account and authentication information.

• Quotations, orders, invoices and transaction history.

• Delivery and fulfilment information.

• Communications, enquiries and support requests.

• Information provided when completing forms or corresponding with us.

• IP address, browser, device and technical information.

• Website and portal usage information.

• Cookie and similar technology information.

• Other information reasonably required to establish or maintain our business relationship with you or your organisation.

We aim to collect only information that is reasonably necessary for legitimate business, contractual, legal and operational purposes.

4. How We Collect Personal Information

We may collect personal information:

• Directly from you when you contact us, create an account, request a quotation, place an order, complete a form or otherwise interact with us.

• From your employer, organisation or another authorised representative where they establish or administer a business relationship with SecuriCage.

• Through your use of our website, portal and e-commerce facilities.

• Through correspondence by email, telephone or other communication channels.

• From service providers involved in processing transactions or providing services on our behalf.

• From publicly available sources or legitimate business information sources where permitted by law.

5. How and Why We Use Personal Information

We may process personal information where reasonably necessary to:

• Establish and manage customer and reseller relationships.

• Create and administer user and portal accounts.

• Authenticate users and control access to restricted services and information.

• Provide product, pricing and availability information.

• Prepare and manage quotations.

• Receive, process and fulfil orders.

• Process payments and maintain financial records.

• Arrange delivery and collection of products.

• Provide customer service and support.

• Communicate about orders, accounts, products and services.

• Maintain records of our commercial relationship.

• Protect our systems, users and business against fraud, abuse, unauthorised access and other security risks.

• Comply with accounting, tax, regulatory and other legal obligations.

• Establish, exercise or defend legal rights.

• Improve our products, services, website, portal and customer experience.

• Conduct legitimate business administration and analysis.

• Communicate relevant product, service and business information where permitted by law.

We process personal information only where we have an appropriate lawful basis for doing so.

6. Customer and Reseller Portal Accounts

Certain SecuriCage services may be available only to approved customers, resellers or other authorised users.

When an account is created, we may process information about both the organisation and the individual users authorised to act on its behalf.

This may include information required to:

• Establish and verify the business relationship.

• Create and maintain user accounts.

• Authenticate users.

• Apply appropriate customer or reseller pricing and commercial terms.

• Manage access to products, pricing, documents and other restricted information.

• Record quotations and transactions.

• Maintain account and order history.

• Communicate with authorised representatives.

• Protect the portal and its users against unauthorised access or misuse.

Users are responsible for keeping their account credentials confidential and for informing SecuriCage if they believe their account has been compromised.

7. E-Commerce and Transactions

When you use our e-commerce facilities, we may process information necessary to complete and administer the transaction, including:

• Customer or reseller account information.

• Products ordered and quantities.

• Pricing and commercial terms.

• Billing and delivery information.

• Payment-related information.

• Order status and transaction history.

• Delivery or collection information.

• Communications relating to the transaction.

Some transaction information must be retained after completion of an order to satisfy accounting, tax, contractual, warranty and other legal requirements.

Closing a portal account or requesting deletion of personal information therefore does not necessarily require us to delete information that we are legally entitled or required to retain.

8. Cookies and Website Information

Our website may use cookies and similar technologies to provide website functionality, maintain sessions, remember preferences, support security, understand website usage and improve our services.

Some cookies may be necessary for functions such as authentication, portal access, shopping carts or other e-commerce features.

Where required, users will be given appropriate choices regarding non-essential cookies.

Further information is available in our Cookie Policy.

9. Sharing Personal Information

SecuriCage does not sell personal information.

We may disclose personal information where reasonably necessary for legitimate business purposes, including to:

• Payment and financial service providers.

• Couriers, logistics and delivery providers.

• Hosting, software and technology service providers.

• Email and communication service providers.

• Accounting, auditing, legal and professional advisers.

• IT and security service providers.

• Contractors and service providers assisting us in operating our business.

• Government, regulatory, law-enforcement or judicial authorities where required or permitted by law.

We seek to ensure that service providers processing personal information on our behalf are subject to appropriate confidentiality, privacy and security obligations.

We may also disclose or transfer information as part of a legitimate corporate transaction, restructuring, merger, acquisition or sale of all or part of the business, subject to applicable legal requirements.

10. Operators and Service Providers

SecuriCage may use third parties to process personal information on our behalf. These parties are referred to as operators under POPIA.

Where appropriate, we require operators to process personal information only for authorised purposes and to implement appropriate safeguards to protect the information entrusted to them.

Operators may include providers of software, hosting, payment processing, communications, logistics, professional services and other systems or services necessary to operate our business.

11. Cross-Border Processing and Transfers

Some of the systems and service providers used by SecuriCage may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we take reasonable steps to ensure that the transfer complies with applicable requirements under POPIA.

This may include transfers where the recipient is subject to laws, binding corporate rules or contractual arrangements that provide an adequate level of protection, where the data subject has consented where appropriate, or where another lawful basis for the transfer applies.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by law.

Retention periods may depend on:

• The nature of our relationship with you or your organisation.

• Contractual requirements.

• Accounting and tax obligations.

• Warranty and product-support requirements.

• Legal and regulatory obligations.

• Fraud prevention and security requirements.

• The establishment, exercise or defence of legal claims.

When information is no longer reasonably required, we will delete, destroy, de-identify or otherwise dispose of it as appropriate.

13. Security of Personal Information

We take reasonable and appropriate technical and organisational measures to safeguard personal information against loss, damage, unauthorised destruction, unlawful access or unauthorised processing.

Access to personal information is restricted according to legitimate business requirements, and we seek to ensure that systems and service providers used to process personal information provide appropriate safeguards.

No electronic system or method of transmission can guarantee absolute security. We therefore continually consider appropriate safeguards in relation to the nature of the information we process and the risks associated with that processing.

Where we become aware of a compromise of personal information, we will take appropriate action and provide notifications where required by applicable law.

14. Your Rights

Subject to POPIA and other applicable law, you may have the right to:

• Ask whether we hold personal information about you.

• Request access to personal information we hold about you.

• Request correction of inaccurate, incomplete, misleading or outdated information.

• Request deletion or destruction of personal information where permitted by law.

• Object to certain processing of your personal information.

• Withdraw consent where processing is based on consent.

• Object to or opt out of certain direct marketing communications.

• Lodge a complaint concerning the processing of your personal information.

Some rights are subject to legal limitations. For example, we may be required to retain transaction or accounting records even after a request for deletion.

We may take reasonable steps to verify your identity before providing access to or changing personal information.

15. Direct Marketing and Communications

We may communicate with customers, resellers and other contacts about products, services, account matters and relevant business information.

Electronic direct marketing will be conducted in accordance with applicable South African law.

Where consent is required, we will seek the necessary consent. Where the law permits us to communicate with an existing customer about relevant products or services, we may do so subject to the applicable requirements.

Marketing communications will provide an appropriate means to opt out of future marketing.

Operational communications relating to an account, quotation, order, transaction, security matter or existing business relationship are not necessarily marketing communications and may still be sent where required to provide or administer our services.

16. Information Officer and Information Regulator

SecuriCage has an Information Officer responsible for matters relating to the protection of personal information in accordance with applicable South African law.

Requests relating to your personal information or this Privacy Policy may be directed to SecuriCage using the contact details below.

You also have the right to lodge a complaint with the Information Regulator (South Africa) if you believe that your personal information has been processed in contravention of POPIA.

17. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

SecuriCage does not control the privacy practices of independent third parties. Where you leave our website or interact directly with a third-party service, that party's own privacy terms and policies may apply.

We encourage users to review the privacy information provided by those organisations where appropriate.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, systems, services or legal obligations.

The current version will be published on our website. Where appropriate, material changes may also be communicated through the website, portal or other suitable channels.

19. Contact Us

When contacting us regarding personal information, please provide sufficient information for us to identify the relevant account, relationship or request without unnecessarily providing additional personal information.

Last updated:  August 2026

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